Articulate Rise 360
Business Email Etiquette
A self-paced Rise 360 course that teaches employees to compose clear, professional emails using structured formatting, appropriate tone, and effective email tools.
View live course →Audience
Employees in client services, project management, IT support, and sales at McConnell Tech Consulting (a fictional company).
Business Problem
Inconsistent, informal email communication was causing misunderstandings, reduced productivity, and strained relationships with business partners.
Learning Principles
Grounded in adult learning theory through relevant, scenario-based practice, immediate application, and self-directed learning.
Evaluation · Kirkpatrick
Level 2: scenario-based assessments and knowledge checks throughout. Level 3: post-training observation of email communications for professionalism and clarity.
Highlights
- Realistic email scenarios and matching activities
- Content chunking for self-paced learning
- Performance-based questions with feedback
- Examples and non-examples
Articulate Storyline 360
How to Handle Difficult Customer Interactions
A 30-minute Storyline course using scenario-based practice and the CARE framework to build empathy, active listening, and policy-aligned resolution skills.
View live course →Audience
Customer care center employees at McConnell Smart Solutions (a fictional company).
Business Problem
Inconsistent handling of challenging customer interactions was impacting satisfaction and retention.
Learning Principles
Grounded in adult learning theory with real-world relevance and self-directed practice.
Evaluation · Kirkpatrick
Level 2: knowledge checks and quiz. Level 3: on-the-job behavior tracking and feedback analysis.
Highlights
- Multiple-choice decision points with branching outcomes
- Interactive knowledge checks with immediate feedback
- Drag and drop interactions
- Scenario-based quiz to reinforce learning
Synthesia
Mastering Prioritization with the Time Management Matrix
A microlearning video introducing the Eisenhower Matrix as a practical framework for prioritizing tasks by urgency and importance, through engaging visuals and a relatable scenario.
Watch the video →Audience
Professionals and early-career employees who struggle with prioritization — especially in operations, project management, and administrative roles.
Business Problem
Employees often prioritize by urgency rather than importance, leading to missed deadlines, stress, reactive workflows, and burnout.
Highlights
- Clear, engaging explanation of a classic productivity framework
- Scenario challenge with a relatable character (Jordan) to reinforce learning
- Strong visual design with quadrant animations and color-coded tasks
- Encourages reflection with a downloadable worksheet
- Short seat time — ideal for microlearning or onboarding
Additional eLearning projects.
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